Terms of service

These Terms of Service govern your access to and use of cottonloops.shop, including any content, products, features, and services offered by CottonLoops.

Throughout these Terms, “CottonLoops,” “we,” “us,” and “our” refer to the operator of cottonloops.shop. “You” and “your” refer to the visitor, customer, or person using our website.

By accessing our website, creating an account, submitting information, or purchasing a product, you agree to these Terms of Service and all policies referenced within them.

If you do not agree, you should not use our website.

1. Eligibility

You must be at least the age of majority in your province, state, territory, or country of residence to make a purchase through our website.

If you permit a minor to access the website, you are responsible for supervising that use.

You represent that the information you provide is accurate, current, and complete.

2. Online Store Terms

You may not use our website or products:

• For an unlawful or fraudulent purpose;
• To violate any applicable law or regulation;
• To infringe intellectual property or privacy rights;
• To transmit malware, viruses, or harmful code;
• To interfere with the security or operation of the website;
• To collect information about others without authorization;
• To submit false orders, payment information, reviews, or claims;
• To resell products in a misleading or unauthorized manner.

We may refuse service, cancel an order, restrict access, or close an account where reasonably necessary to protect our business, customers, or systems.

3. Products and Services

CottonLoops sells colorful yarn, thread, crafting materials, crochet and knitting accessories, and related products.

We make reasonable efforts to ensure that product descriptions, images, colors, dimensions, weights, specifications, and availability are accurate. However:

• Colors may appear differently across screens;
• Packaging may change;
• Measurements may have reasonable manufacturing tolerances;
• Yarn shades may vary between production or dye lots;
• Product details may be updated without prior notice.

Product images are illustrative and may include props or decorative elements that are not included unless expressly stated.

4. Product Use

Customers are responsible for determining whether a product is suitable for their intended project.

Unless expressly stated otherwise, our products are intended for general crafting and hobby use.

Yarn, threads, accessories, packaging materials, needles, hooks, and small components may present risks to young children or pets. Products should be used and stored with appropriate supervision and care.

CottonLoops is not responsible for damage resulting from:

• Improper use;
• Failure to follow product instructions;
• Unsafe storage;
• Unauthorized alteration;
• Use for an unintended purpose;
• Normal wear and tear.

5. Prices and Currency

Product prices are displayed in the currency selected or presented on our website.

Prices may change without notice, but changes will not affect orders already accepted unless required to correct an obvious error and permitted by applicable law.

Taxes, duties, or other government-imposed charges may apply depending on the customer’s location.

CottonLoops offers free standard worldwide shipping, subject to the Shipping Policy.

6. Pricing and Listing Errors

We reserve the right to correct:

• Typographical errors;
• Incorrect prices;
• Incorrect discounts;
• Product description errors;
• Inventory errors;
• Shipping calculation errors;
• Technical or system errors.

If a material error affects an order, we may contact the customer to confirm whether they wish to proceed under the corrected terms or receive a cancellation and refund.

We will not impose undisclosed mandatory non-government fees after advertising a price.

7. Orders

Submitting an order is an offer to purchase products under these Terms.

An automated order confirmation acknowledges that we received the order but does not necessarily mean the order has been finally accepted.

We may review orders for payment authorization, inventory availability, shipping restrictions, suspected fraud, pricing errors, or policy compliance.

An order is generally accepted once it has entered fulfilment or shipment, subject to applicable law.

8. Right to Refuse or Cancel an Order

We may refuse, limit, or cancel an order when reasonably necessary, including where:

• A product is unavailable;
• Payment cannot be authorized;
• The order contains an obvious price or listing error;
• Fraud or unauthorized payment is suspected;
• The shipping address is incomplete or unsupported;
• The order appears intended for unauthorized resale;
• Applicable law or carrier restrictions prevent fulfilment.

If payment has been collected for a cancelled order, we will issue a refund to the original payment method.

9. Payment

You agree to provide accurate billing, shipping, contact, and payment information.

By submitting payment details, you confirm that:

• You are authorized to use the payment method;
• The information is accurate;
• Sufficient funds or credit are available;
• You authorize the applicable charge.

Payment processing may be provided by independent third-party providers. CottonLoops does not directly store complete payment card details where payment is processed through an external provider.

10. Promotions and Discount Codes

Promotional offers may be subject to:

• Expiration dates;
• Minimum purchase requirements;
• Product exclusions;
• Customer or geographic restrictions;
• Single-use limitations;
• Quantity restrictions.

Discount codes cannot be combined unless expressly stated.

We may cancel or adjust promotions where there is fraud, misuse, technical error, or a clear pricing mistake.

11. Shipping and Delivery

Shipping is governed by our Shipping Policy.

Our estimated standard delivery time is 7–10 business days, unless otherwise stated at checkout or on the product page.

Delivery dates are estimates and are not guaranteed. Delays may occur because of customs, carrier operations, weather, public holidays, address issues, or events beyond our reasonable control.

12. Returns and Refunds

Returns, replacements, exchanges, and refunds are governed by our Return and Refund Policy.

Eligible customers may request a free return and refund within 30 days of delivery, subject to the conditions stated in that policy.

13. Customer Accounts

You are responsible for:

• Maintaining the confidentiality of login credentials;
• Restricting access to your device;
• Providing accurate account information;
• Informing us of suspected unauthorized access.

We may suspend or close accounts involved in fraud, abuse, unlawful activity, security threats, or repeated policy violations.

14. Intellectual Property

The website and its content, including its:

• Branding;
• Logo;
• Product descriptions;
• Graphics;
• Photographs;
• Videos;
• Page layouts;
• Text;
• Icons;
• Design elements;

are owned by CottonLoops, licensed to CottonLoops, or used with permission and are protected by applicable intellectual property laws.

You may use the website only for personal, non-commercial shopping purposes.

You may not copy, reproduce, republish, distribute, sell, modify, scrape, or commercially exploit website content without prior written permission.

15. Customer Content and Reviews

If you submit a review, photograph, comment, testimonial, suggestion, or other content, you confirm that:

• You own or have permission to submit it;
• It is accurate and not misleading;
• It does not violate another person’s rights;
• It is not defamatory, abusive, discriminatory, obscene, or unlawful;
• It does not contain malware or unauthorized advertising.

You grant CottonLoops a non-exclusive, worldwide, royalty-free licence to use, reproduce, display, edit, translate, and publish submitted content for legitimate business and promotional purposes, subject to applicable privacy law.

We may remove content that violates these Terms.

16. Third-Party Services and Links

Our website may use or link to third-party services, including:

• Shopify;
• Payment processors;
• Shipping carriers;
• Analytics providers;
• Marketing platforms;
• Social media services;
• Customer-review applications.

Third-party websites and services are governed by their own terms and privacy practices.

We are not responsible for independent third-party content, availability, security, or actions except to the extent required by law.

17. Privacy

Personal information is handled in accordance with our Privacy Policy and applicable privacy requirements.

By using our website, you acknowledge that information may be processed by service providers necessary to operate the store, complete payments, fulfil orders, provide support, prevent fraud, and improve the website.

18. Prohibited Conduct

You must not:

• Use automated tools to overload or scrape the website;
• Attempt unauthorized access;
• Circumvent security features;
• Impersonate another person;
• Submit fraudulent orders or claims;
• Manipulate reviews or promotions;
• Use the website to distribute unlawful content;
• Interfere with another customer’s use of the website.

19. Disclaimer of Warranties

To the fullest extent permitted by law, the website and its content are provided on an “as available” basis.

We do not guarantee that:

• The website will always be uninterrupted or error-free;
• All content will remain available;
• Every display will represent colors identically;
• Delivery will occur on an exact date;
• Products will be suitable for every individual project.

Nothing in these Terms excludes warranties or protections that cannot legally be excluded.

20. Limitation of Liability

To the fullest extent permitted by applicable law, CottonLoops will not be liable for indirect, incidental, special, punitive, or consequential losses arising from use of the website or products.

Where liability cannot be excluded, our total liability will be limited to the amount paid for the product giving rise to the claim, except where a greater remedy is required by law.

These limitations do not apply to liability that cannot legally be limited or excluded.

21. Indemnification

To the extent permitted by law, you agree to indemnify CottonLoops against reasonable claims, losses, liabilities, and expenses resulting from:

• Your unlawful use of the website;
• Your violation of these Terms;
• Your infringement of another person’s rights;
• Fraudulent or abusive activity conducted through your account.

22. Force Majeure

CottonLoops is not responsible for delays or failures caused by events beyond our reasonable control, including:

• Natural disasters;
• Severe weather;
• War or civil unrest;
• Labour disruptions;
• Carrier interruptions;
• Customs delays;
• Government restrictions;
• Power or internet outages;
• Supplier disruptions;
• Public health emergencies.

We will make reasonable efforts to communicate and resolve affected orders.

23. Governing Law

These Terms are governed by the laws of the Province of British Columbia and the applicable federal laws of Canada, without excluding any mandatory consumer rights that apply in the customer’s place of residence.

24. Severability

If any provision is found unlawful or unenforceable, that provision will be limited or removed only to the extent necessary. The remaining provisions will continue in effect.

25. No Waiver

Failure to enforce a provision does not waive our right to enforce it later.

26. Changes to These Terms

We may update these Terms to reflect changes in our operations, website, products, legal requirements, or business practices.

The updated version will be published on this page with a revised “Last updated” date.

27. Contact Information

CottonLoops
5409 Hillside Ave NW
Chetwynd, BC V0C 1J0
Canada

Email: support@cottonloops.shop
Phone: +1 (250) 788-6555
Website: cottonloops.shop