Shipping policy
This Shipping Policy applies to orders placed through cottonloops.shop.
CottonLoops is committed to providing reliable and accessible shipping for customers purchasing yarn, crafting materials, accessories, and related products.
1. Free Worldwide Shipping
CottonLoops provides free standard shipping worldwide for eligible orders placed through our website.
There is no minimum purchase requirement unless a different condition is clearly displayed during a specific promotion.
Free shipping applies to standard delivery only. Optional express or expedited shipping, where available, may involve an additional charge displayed before checkout.
2. Shipping Destinations
We ship to most countries and regions worldwide.
Delivery availability may be limited for:
- Remote areas;
- Military addresses;
- PO boxes;
- Restricted territories;
- Regions affected by carrier suspensions;
- Locations subject to legal, customs, or transportation restrictions.
If we cannot deliver to the address provided, we will contact you and provide an appropriate resolution, which may include changing the address or cancelling and refunding the order.
3. Order Processing
Orders are generally processed within 1–3 business days after payment authorization.
Processing may take longer during:
- Weekends;
- Public holidays;
- Promotional events;
- High-volume periods;
- Product launches;
- Inventory verification;
- Address verification;
- Fraud prevention reviews.
Processing time is separate from delivery time.
4. Estimated Delivery Time
Our estimated standard delivery time is:
7–10 business days after shipment
Delivery estimates begin after the order has been processed and handed to the carrier.
Business days generally exclude Saturdays, Sundays, and public holidays.
The delivery estimate is not a guaranteed delivery date.
5. Possible Delivery Delays
Delivery may take longer because of:
- Customs inspections;
- International transportation disruptions;
- Weather conditions;
- Public holidays;
- Remote delivery locations;
- Incorrect or incomplete addresses;
- Local postal delays;
- Carrier capacity limitations;
- Security inspections;
- Events outside our reasonable control.
A delay within the carrier network does not automatically mean that a package is lost.
6. Order Confirmation
After placing an order, you should receive an order confirmation at the email address provided during checkout.
Please review the confirmation carefully and contact us promptly if any information is incorrect.
The order confirmation generally includes:
- Order number;
- Products ordered;
- Shipping address;
- Billing information;
- Amount paid;
- Applicable taxes;
- Selected shipping method.
7. Shipping Confirmation and Tracking
When tracking is available, we will send a shipping confirmation email containing a tracking number or tracking link.
Tracking information may require 2–5 business days to update after shipment because the carrier may need time to scan and register the package.
In some countries, final delivery may be completed by a local postal carrier, and tracking updates may become less frequent after the package enters the destination country.
8. Split Shipments
Products within the same order may be shipped separately because of:
- Inventory location;
- Product availability;
- Package size;
- Fulfilment efficiency;
- Carrier restrictions.
If an order is divided into multiple shipments, you may receive separate packages and tracking numbers.
You will not be charged additional standard shipping fees for an approved split shipment.
9. Address Accuracy
Customers are responsible for providing a complete and accurate shipping address.
Before submitting your order, confirm:
- Full recipient name;
- Street address;
- Apartment, unit, or building number;
- City;
- Province, state, or region;
- Postal or ZIP code;
- Country;
- Contact phone number.
CottonLoops is not responsible for delays or failed deliveries caused by incorrect, incomplete, or outdated information provided by the customer.
Contact us immediately if an address correction is required. We cannot guarantee changes after an order has entered fulfilment or shipment.
10. Address Changes
Address changes must be requested before shipment.
Once a package has shipped, we may be unable to redirect it. Customers may need to contact the carrier directly, where redirection services are available.
Additional carrier costs for customer-requested redirection may be the customer’s responsibility.
11. Customs, Duties, and Import Taxes
International orders may be subject to:
- Customs duties;
- Import taxes;
- Brokerage fees;
- Local handling fees;
- Government assessments.
Unless expressly stated otherwise at checkout, these charges are determined by the destination country and are the customer’s responsibility.
CottonLoops does not control customs assessments or guarantee that a shipment will be exempt from local charges.
Free worldwide shipping refers to the standard transportation charge and does not necessarily include duties or taxes imposed by government authorities.
12. Customs Delays
Customs authorities may inspect, hold, or request information regarding an international shipment.
Customers are responsible for responding to legitimate customs or carrier requests relating to their delivery.
CottonLoops is not responsible for delays caused by customs processing, but we will provide reasonable assistance when shipment information is available.
13. Delivery Attempts
Depending on the destination and carrier, delivery may require:
- A signature;
- Collection from a local postal office;
- Access to a building or secure location;
- Payment of government-imposed import charges.
Customers should monitor tracking and respond to delivery notices.
14. Unclaimed, Refused, or Undeliverable Packages
A package may be returned to the sender if:
- Delivery is refused;
- The address is incomplete or incorrect;
- The recipient cannot be located;
- The package is not collected;
- Customs requirements are not completed;
- Import charges are not paid where legally required.
After the package is returned, we will review the circumstances and determine whether a refund or reshipment is appropriate.
Additional costs resulting from an incorrect address, unauthorized refusal, or failure to collect a package may be deducted where permitted by law.
15. Delivered but Not Received
If tracking shows “delivered” but you cannot locate the package:
- Check the delivery location, mailbox, reception area, and surrounding property;
- Ask household members, neighbours, or building staff;
- Review any delivery photograph or carrier notice;
- Allow up to 48 hours, as some carriers mark packages delivered shortly before final handoff;
- Contact the local carrier;
- Contact CottonLoops if the package remains missing.
We will review available tracking and assist with an investigation where appropriate.
16. Lost Packages
A package is not considered lost solely because tracking has temporarily stopped updating.
If tracking has not updated for an unreasonable period or the order is significantly beyond the delivery estimate, contact us at support@cottonloops.shop.
Depending on the investigation, we may offer:
- A replacement;
- A reshipment;
- A refund;
- Another reasonable solution.
17. Damaged Packages
If your package arrives damaged:
- Photograph the unopened package;
- Photograph the shipping label;
- Photograph the damaged product;
- Keep all packaging materials;
- Contact us promptly.
Claims without photographs or supporting information may take longer to resolve.
18. Product Availability
Although we aim to maintain accurate inventory records, a product may become unavailable after an order is placed.
In that situation, we may:
- Contact you regarding a replacement;
- Ship available items separately;
- Refund the unavailable item;
- Cancel and refund the affected order.
19. Pre-Orders and Backorders
Products identified as pre-order or backorder items may have different processing and delivery estimates.
Any special estimated shipping date will be displayed on the relevant product page or communicated before fulfilment.
20. Multiple Orders
Separate orders placed by the same customer may be combined into one shipment where practical.
Combining packages does not change the amount paid for the products or reduce any applicable refund rights.
21. Shipping Restrictions
We do not knowingly ship products to destinations where the sale, import, or transportation of those products is prohibited.
We may cancel an order when fulfilment would violate:
- Applicable law;
- Sanctions;
- Carrier restrictions;
- Import restrictions;
- Safety requirements.
22. Force Majeure
We are not responsible for shipping delays caused by circumstances beyond our reasonable control, including natural disasters, severe weather, labour disputes, border closures, transportation disruptions, war, civil unrest, public health emergencies, or government action.
23. Contact Us About Shipping
For shipping assistance, include your full name and order number when contacting us.
CottonLoops
5409 Hillside Ave NW
Chetwynd, BC V0C 1J0
Canada
Email: support@cottonloops.shop
Phone: +1 (250) 788-6555
Website: cottonloops.shop