Legal notice
This Legal Notice provides information regarding the ownership, operation, acceptable use, and legal conditions of cottonloops.shop.
The website is operated under the business name CottonLoops, established in 2026 and located in British Columbia, Canada.
1. Website Operator
CottonLoops
5409 Hillside Ave NW
Chetwynd, BC V0C 1J0
Canada
Email: support@cottonloops.shop
Phone: +1 (250) 788-6555
Website: cottonloops.shop
2. Purpose of the Website
CottonLoops operates an online retail store offering colorful yarn, threads, crafting supplies, knitting and crochet accessories, and related products.
The website provides:
- Product information;
- Online purchasing functionality;
- Customer account features;
- Order tracking information;
- Customer service information;
- Promotional and educational content.
3. Acceptance of Legal Documents
By accessing or using the website, you acknowledge that your use may be governed by:
- These legal notices;
- Our Terms of Service;
- Our Return and Refund Policy;
- Our Shipping Policy;
- Our Privacy Policy;
- Additional terms displayed during a promotion or purchase.
Where documents conflict, product-specific or transaction-specific terms may apply to that transaction, subject to applicable law.
4. Intellectual Property
Unless otherwise indicated, the content of cottonloops.shop is owned by, licensed to, or lawfully used by CottonLoops.
Protected content may include:
- The CottonLoops name and logo;
- Product photographs;
- Illustrations;
- Graphics;
- Icons;
- Written content;
- Product descriptions;
- Videos;
- Page designs;
- Store layouts;
- Marketing materials;
- Downloadable resources.
No content may be copied, reproduced, republished, modified, distributed, transmitted, displayed, sold, licensed, scraped, or commercially used without prior written authorization, except as permitted by law.
5. Trademarks
“CottonLoops,” associated branding, logos, slogans, product names, and design elements may be trademarks or trade names of CottonLoops or their respective owners.
Use of these marks without authorization is prohibited.
References to third-party names, brands, products, or services do not imply sponsorship, endorsement, or affiliation unless expressly stated.
6. Product Information Disclaimer
We make reasonable efforts to keep product information accurate and current.
However:
- Product colors may vary by display;
- Packaging may differ from photographs;
- Measurements may be approximate;
- Yarn shades may vary by dye lot;
- Product specifications may be updated;
- Minor production variations may occur.
Customers should review product descriptions and contact us before purchasing when a particular specification is essential.
7. Crafting and Project Disclaimer
Project examples, suggestions, photographs, and crafting information are provided for general inspiration and informational purposes.
Final results may vary depending on:
- Skill level;
- Tools;
- Tension;
- Technique;
- Pattern;
- Yarn quantity;
- Dye lot;
- Washing method;
- Environmental conditions.
CottonLoops does not guarantee that every customer will achieve an identical result.
8. Safety Information
Customers are responsible for using and storing products safely.
Yarn, strings, threads, hooks, needles, packaging, and small accessories should be kept away from unsupervised children and pets where they may create choking, entanglement, puncture, or ingestion risks.
Customers should follow:
- Product instructions;
- Age recommendations;
- Care instructions;
- Warning labels;
- Applicable safety practices.
9. Website Availability
We aim to maintain an accessible and functional website but cannot guarantee uninterrupted availability.
The website may occasionally be unavailable because of:
- Maintenance;
- Software updates;
- Hosting interruptions;
- Security incidents;
- Internet outages;
- Events beyond our reasonable control.
We may modify, suspend, or discontinue website features where reasonably necessary.
10. Accuracy of Website Content
We may correct or update website information without prior notice.
We are not obligated to update historical content unless required by law.
If an error materially affects an order, we will provide an appropriate remedy, which may include correction, cancellation, replacement, or refund.
11. External Links
The website may contain links to third-party websites or services.
These links are provided for convenience. CottonLoops does not control and is not responsible for:
- Third-party content;
- Privacy practices;
- Security;
- Availability;
- Accuracy;
- Products or services.
Customers should review the third party’s terms and privacy policies before using an external website.
12. Third-Party Platforms
Our store may be hosted or supported by third-party technology providers, including Shopify and related applications.
Payment, analytics, fulfilment, customer-review, marketing, and shipping functions may also be provided by independent service providers.
Use of those services may be subject to the provider’s own terms and privacy practices.
13. User-Submitted Content
Customers may be permitted to submit reviews, photographs, comments, questions, or other content.
Submitted content must not:
- Violate another person’s rights;
- Contain false or misleading claims;
- Be defamatory, threatening, discriminatory, or unlawful;
- Include unauthorized personal information;
- Contain malware or spam;
- Promote unrelated commercial services.
We reserve the right to moderate or remove content that violates these requirements.
14. No Professional Advice
Website content is provided for general shopping, product, and crafting information.
Nothing on the website constitutes legal, financial, medical, engineering, or other regulated professional advice.
Customers should consult an appropriately qualified professional when professional advice is required.
15. Limitation of Liability
To the fullest extent permitted by applicable law, CottonLoops is not responsible for indirect, incidental, special, or consequential losses arising from:
- Website interruption;
- Reliance on general website content;
- Improper product use;
- Third-party services;
- Customer-provided errors;
- Events beyond our reasonable control.
Nothing in this Legal Notice excludes or limits liability that cannot lawfully be excluded or limited.
16. Privacy and Personal Information
CottonLoops may collect and process personal information necessary to:
- Operate the website;
- Process payments;
- Fulfil orders;
- Provide customer service;
- Prevent fraud;
- Communicate with customers;
- Improve services;
- Meet legal obligations.
Personal information is handled in accordance with our Privacy Policy and applicable privacy requirements.
Canadian private-sector privacy requirements establish rules for how businesses handle personal information in commercial activities, including transparency, appropriate purposes, safeguards, access, and consent.
17. Electronic Communications
By contacting us electronically or placing an order, you consent to receive transactional communications relating to:
- Order confirmations;
- Payment status;
- Shipping updates;
- Delivery issues;
- Customer support;
- Policy or account notices.
Marketing communications will be handled separately and may be unsubscribed from using the method provided in the communication.
18. Fraud Prevention
We may use reasonable fraud-prevention measures to protect customers and the business.
Orders may be reviewed, delayed, limited, or cancelled where unauthorized payment, identity misuse, abuse, or unlawful conduct is reasonably suspected.
We may request additional information to verify an order but will not request a complete payment card password or banking password.
19. Consumer Protection
Nothing in this Legal Notice is intended to remove or reduce mandatory consumer rights.
Online businesses should clearly disclose important contract information before customers complete a distance-sale transaction, and customers should receive confirmation of the transaction.
Our published 30-day return program is a voluntary store benefit in addition to any non-waivable legal remedies that may apply. Canadian consumer guidance notes that unconditional returns are generally determined by the merchant’s stated policy unless a product is defective or another legal right applies.
20. Governing Law
This website and its legal documents are governed by the laws of the Province of British Columbia and the applicable federal laws of Canada.
This provision does not exclude mandatory protections available to consumers under the laws of their jurisdiction.
21. Dispute Resolution
Customers should contact CottonLoops first so we can attempt to resolve concerns directly and fairly.
Please email support@cottonloops.shop with:
- Your name;
- Order number;
- Description of the issue;
- Supporting documents;
- Requested resolution.
Nothing in this section prevents a customer from using a consumer protection agency, regulator, court, or dispute resolution process available under applicable law.
22. Severability
If any part of this Legal Notice is held invalid or unenforceable, that part will be interpreted or limited to the minimum extent necessary. The remaining provisions will continue to apply.
23. Changes to This Legal Notice
We may update this Legal Notice when our website, business practices, products, or legal obligations change.
The current version will be published on this page with the updated effective date.
24. Contact
Questions regarding this Legal Notice may be directed to:
CottonLoops
5409 Hillside Ave NW
Chetwynd, BC V0C 1J0
Canada
Email: support@cottonloops.shop
Phone: +1 (250) 788-6555
Website: cottonloops.shop